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RETURNS & SHIPPING

RETURN POLICY AND SHIPPING INFORMATION

 

BOOK A RETURN HERE:

Please follow the instructions below to start your return!

Please note: Your order number begins with #US

If you have ordered from our AU store and are located in the AU or NZ please visit our AU store returns and shipping page.

We do not offer paid return labels for international customers. Duties, taxes and VAT costs are not eligible to be transferred to a credit note.

 

RETURN/EXCHANGE INFORMATION:

  • We offer a 30 day exchange policy from the date of delivery for an exchange or credit note. This includes flash sale items and does not include final sale items.
  • Items must be unworn, unwashed with tags attached and in their original packaging. Swim bottoms must be unworn with the hygiene sticker attached to be eligible for return.
  • If you have received your items as a gift and are unsure of your order number, please use the link above and select returning or exchanging a gift.
  • If you believe you have received a faulty item or the wrong item, please email support@lurnsoft.com with photos of the issues you are experiencing. Our customer service team responds to all emails within 2-3 business days.
  • If you have paid the original postage cost and booked a return, this shipping cost is non-refundable.
  • As all of our collections are limited edition capsules, we cannot guarantee that the item you wish to exchange to will be in stock. If this item or size becomes unavailable, we will issue you with a credit note.

*Please note, Saski Collection will be closed for the holidays from the 26th of December until the 4th of January. If you place an order or book a return within this timeframe, please allow for an extended dispatch timeframe of 10 business days due to increased order and shipping volumes.

 

SHIPPING INFORMATION: 

Please note the timeframes below are estimated and act as a guide only. During Covid-19, we are currently only offering DHL EXPRESS as our international shipping courier. 

 

     LOCATION SERVICE TIME FRAME
    CANADA

    STANDARD INTERNATIONAL

    DHL EXPRESS

    10-16 Business Days

    2 - 3 Business Days

    GERMANY

    STANDARD INTERNATIONAL

    DHL EXPRESS

    10-16 Business Days

    2 - 3 Business Days 

    NEW ZEALAND

    STANDARD INTERNATIONAL

    DHL EXPRESS

    5 - 10 Business Days

    1 - 2 Business Days 

    UNITED STATES

    STANDARD INTERNATIONAL

    DHL EXPRESS

    10 - 16 Business Days

    2 - 3 Business Days 

    UNITED KINGDOM

    STANDARD INTERNATIONAL

    DHL EXPRESS

    10 - 16 Business Days

    2 - 3 Business Days

    REST OF EUROPE

    STANDARD INTERNATIONAL

    DHL EXPRESS

    10 - 16+ Business Days

    2 - 4 Business Days

    REST OF WORLD

    STANDARD INTERNATIONAL

    DHL EXPRESS

    10 - 16+ Business Days

    2 - 4 Business Days

     

    PROCESSING TIME:

    All orders are shipped within 72 hours of purchase on business days in Queensland, Australia (AEST). Any orders made on Saturday or Sunday will be dispatched within 72 hours from the following Monday. Please note, during sale periods or public holidays, we may experience small dispatch delays.

     Once an order is dispatched from our warehouse, Saski Collection cannot be held responsible for any delivery delays, missing, lost or stolen packages. If you are experiencing any of these issues, please contact the courier directly.

    INTERNATIONAL DUTIES AND TAXES:

    Please note Saski Collection does not cover import liabilities that may be applied by the government of the destination country. Saski Collection will not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstance will Saski Collection accept any orders

    Return Address: 71-75 Shelton Street London Greater London WC2H 8JQ UNITED KINGDOM

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